Manual process time: 240 minutes (4 hours) — industry average for a typical URL unblock request involving ticket creation, security team triage, threat analysis, approval chain, and firewall rule implementation.
Security analyst rate: €95/hr — 40% of total process time is active analyst work (triage, investigation, rule creation). Rate based on EU average for mid-level security analysts.
Employee productivity rate: €55/hr — 60% is lost employee productivity while waiting for resolution. Rate based on average EU knowledge worker hourly cost including overhead.
Savings scale linearly with request volume — organisations handling 50+ URL requests/month see the highest ROI. Auto-handled requests (no human intervention) deliver maximum time savings. Numbers are conservative and exclude reduced context-switching costs and improved security posture.